The list of stress producers in today's world grows longer by the minute. People react differently to living in this pressure cooker. Some become aggressive; others become passive; and some just shut down altogether.

Cross-selling and up-selling create value for both you and your customers. Opportunities to help guide customers to make better buying decisions arise when you ask the right questions, make appropriate suggestions, and present options in a manner that does not seem pushy.

It sounds simple, but successful organizations recognize that customer satisfaction stems from a series attitudes and behaviors toward clients including helpfulness, respect, and expression of genuine interest. Demonstrating a culture of customer service drives customer loyalty leading to profitability and growth, and causes clients to be champions for your organization.

Have you ever been awed by someone who always seems to know what to say and how to say it in any situation? They know how to communicate with diplomacy, tact and confidence; and now you can acquire these same skills at this new seminar. Gain the skills you need to deal with all kinds of people- right from your desk!

Nothing can destroy productivity, derail projects and make you look bad faster than workplace conflict.Whether it's the kind that smolders just beneath the surface or it's become open warfare, conflict can paralyze your group, department or entire company. And, unfortunately, the unpleasant task of resolving conflicts falls on your shoulders. But now there's help.

Our online learning environment is designed to be engaging, interesting, informative and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie® principles in your work and personal life. Plan to attend individually, from your own computer and audio connection.

It is often challenging to get customers to articulate their needs – especially when working within a short timeframe – but it is necessary in order to propose an appropriate solution. Effective questioning allows you to gather the right information quickly and to respond with an appealing proposal.

In today's leaner and faster business world managers are expected to do more with less. It is more important than ever for managers to effectively delegate projects and tasks. This program will give you the tools to develop valuable team members by building productivity and engagement, while maintaining accountability and control.

Our online learning environment is designed to be engaging, interesting, informative and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie® principles in your work and personal life. Plan to attend individually, from your own computer and audio connection.

Whether you are persuading colleagues, selling a client or energizing a team, the power of your presentation makes the difference between success and failure.

Buying decisions involve a series of complex calculations that factor in product features, brand value, convenience, and service. By considering every one of these factors, you give yourself the best opportunity to build a loyal customer base with the highest potential for repeat sales.

Customer objections are a natural part of selling and these objections must be overcome before a buying decision is made. Objections are properly handled by following a process of listening for understanding, questioning for clarification, cushioning to establish common ground, and then presenting compelling evidence.